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What Metrics Should You Track to Measure the Effectiveness of WhatsApp Campaigns?

Measuring the effectiveness of WhatsApp campaigns involves tracking key metrics such as message open rates, click-through rates, conversion rates, and customer engagement levels. These metrics help businesses evaluate the impact of their campaigns and make data-driven decisions to optimize future WhatsApp marketing efforts.

Imagine you're a detective, and data tracking and monitoring are your trusty magnifying glasses. They're the tools that help you unearth hidden clues, solving mysteries and making sure justice is served.

In marketing, it's not much different. Metrics, those magical numbers, are your magnifying glasses, revealing the true impact of your marketing campaigns. They're the key to today's success and tomorrow's innovation.

In this blog, we will understand the critical metrics that illuminate the impact of WhatsApp campaigns.

The Importance of WhatsApp Metrics: Measuring Campaign Effectiveness

Understanding WhatsApp metrics is crucial for measuring the effectiveness of campaigns. These metrics provide valuable insights into user engagement, click-through rates, and conversion rates.

By analyzing this data, businesses can refine their strategies, optimize content, and enhance customer interactions, leading to more successful and impactful marketing campaigns. 

WhatsApp metrics serve as a guiding light, enabling businesses to make data-driven decisions and achieve their marketing goals effectively.

Performance Evaluation

WhatsApp metrics offer a quantitative evaluation of campaign performance, providing valuable data on user interactions and engagement levels.

Insightful Analytics

These metrics deliver insightful analytics on open rates, click-through rates (CTR), conversion rates, and customer behavior, helping businesses understand what works and what doesn't.

Optimizing Content

By analyzing metrics, businesses can identify which messages and content formats resonate best with their audience, allowing for content optimization and increased engagement.

Data-Driven Decisions

WhatsApp metrics empower businesses to make data-driven decisions, guiding marketing strategies based on real user interactions rather than assumptions.

Cost Optimization

By analyzing metrics, businesses can allocate their marketing budget more efficiently, investing in strategies that deliver the best ROI and avoiding wastage of resources.

Enhanced Customer Engagement

Utilizing metrics, businesses can gauge customer response and tailor their interactions accordingly, fostering enhanced engagement and long-term customer relationships.

Competitive Edge

Businesses that leverage WhatsApp metrics gain a competitive edge by understanding market trends, customer preferences, and staying ahead of the competition through data-backed strategies.

Monitoring conversation metrices available on WhatsApp Manager

WhatsApp Manager offers fundamental campaign insights, often sufficient for SMEs. Accessible to all WhatsApp Business Platform users through Meta Business Manager, these analyses provide essential data for businesses.

Whether you're new to marketing or an established SME, these insights are invaluable, offering a solid foundation for your campaigns.

Available Conversation Metrices on WhatsApp Manager  

  • Messages received: The number of messages your company receives from users.
  • Messages sent: The number of messages your business has sent to users —this includes messages that are en route, but not necessarily delivered.
  • Messages delivered: The number of messages your business sends that have been successfully delivered to a user.
  • Total conversations: A conversation includes all messages sent during a specific window after an initial message is sent. Conversation windows vary by entry point but are typically either 24 or 72 hours.
  • Service conversations: The number of chats a user (i.e., not your business) initiates.
  • Utility conversations: A message template that your business sends to a user to provide an agreed-upon update — like when their order has shipped.
  • Authentication conversations: A message template your business sends to users to confirm their identity with a one-time passcode.
  • Marketing conversations: A message template your business sends to a user about a promotion or offer.
  • Free conversations: The number of free WhatsApp conversations between your business and users.
  • Paid conversations: The number of WhatsApp conversations between your business and users that you have to pay for.
  • Total conversation charges: The total amount your business has been charged for WhatsApp conversations during the specific reporting period.

*All this data is taken from official WhatsApp business resources.

Tracking Marketing Campaigns Effectively 

To effectively monitor WhatsApp campaign performance, integrating custom code snippets into specific website and app elements (such as the checkout page) is crucial. Setting up an in-house or third-party tool to log relevant events enhances tracking accuracy.

For more comprehensive insights, marketers can leverage third-party reporting tools like LimeChat, providing deeper analytics and a holistic view of campaign outcomes.

Some of the important Matrices to track, 

Open Rate

The open rate is the percentage of delivered messages that were opened by recipients. It indicates how engaging your message is to your audience. A higher open rate typically means your message was compelling and relevant.

Click-Through Rate (CTR)

CTR measures the percentage of people who clicked on a link or a call-to-action button within your message. It provides insights into the effectiveness of your content and the level of interest it generated among recipients. According to popular reporting tools like LimeChat CTR is an important tool as it measures the number of clicks on a particular message divided by the number of times it was delivered.

Conversion Rate

Conversion rate represents the percentage of users who took a desired action after clicking on a link within your WhatsApp message. This action could include making a purchase, filling out a form, or signing up for a newsletter. A higher conversion rate indicates that your campaign successfully persuaded users to take the intended action.

Revenue Generated

This metric measures the total revenue generated from the WhatsApp campaign. It calculates the income directly attributable to the campaign, such as sales made or services rendered as a result of the campaign efforts. Monitoring revenue generated helps businesses assess the campaign's impact on their bottom line.

Amount Spent

Amount spent refers to the total cost incurred in running the WhatsApp campaign. It includes expenses related to message broadcasting, advertising costs, design and content creation, as well as any other associated costs. Keeping track of the amount spent helps businesses evaluate the campaign's return on investment (ROI) and cost-effectiveness.


WhatsApp metrics are the compass guiding successful marketing. They help refine strategies, enhance content, and deepen customer connections. It's more than just sending messages; it's about understanding what works and engaging customers effectively.

By delving into the wealth of data provided by WhatsApp Manager, businesses can refine their strategies, optimize content, and bolster customer interactions, resulting in campaigns that truly resonate. The integration of custom code snippets, coupled with the utilization of third-party reporting tools like LimeChat, elevates campaign monitoring to a sophisticated level. It's not merely about sending messages; it's about crafting engaging content, analyzing recipient behavior, and maximizing conversions. 

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