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WhatsApp Channels: What, Why, and How for Brand Marketing Strategy

WhatsApp channels have become integral to brand marketing strategies. They offer a direct and personalized communication platform for engaging with customers, sharing content, and conducting reactions. By leveraging WhatsApp effectively, brands can enhance their marketing efforts, build stronger customer relationships, and drive business growth.

WhatsApp Channels have rapidly expanded their presence, now available in over 150 countries, making it the hottest buzzword in the digital world. In this short span, celebrities, politicians, brands, sports teams, business organizations, and even government entities have harnessed the power of WhatsApp Channels to connect with their followers and deliver content directly to them. In this blog, we'll delve into the fundamentals of WhatsApp Channels, uncovering what they entail and, more importantly, deciphering their significance for marketers

What are WhatsApp Channels?

WhatsApp Channels are a private way for you to get updates you care about, right in WhatsApp. Think of it as a one-way street where admins can share text, photos, videos, and more. You can find these updates in a tab called 'Updates,' separate from your chats with friends and family. It keeps things neat and easy to follow. You can also get to a channel from invite links sent in chats, e-mail, or posted online.

Whatsapp channels

WhatsApp Channels and Privacy 

The way WhatsApp Channels are designed ensures the privacy of both admins and followers. If you're a channel admin, your phone number and profile picture remain hidden from followers. Similarly, when you follow a channel, your phone number stays private – neither the admin nor other followers can see it. The choice of whom to follow is entirely yours and completely confidential. This emphasis on privacy makes WhatsApp Channels one of the most secure broadcasting services out there

How to Create a WhatsApp Channel

To begin, all you need is a WhatsApp account. If you're using the WhatsApp Business App, you can easily start WhatsApp Channels there too. Just make sure your WhatsApp account is updated to the latest version.

Steps to follow, 

  • Open WhatsApp Web, and go to Channels by clicking the Channels icon
  • Click  ‘+ Create channel’
  • Click Continue and continue through the onscreen prompts.
  • Add a channel name to finish creating your channel. You can choose to change the name again at any time.
  • Customize your channel: You can choose to customize your channel now by adding a description and icon.
  • Add a channel description: Write a few words to help potential followers understand your channel.
  • Add a channel icon: Add an image from your phone or the web to stand out.
  • Click Create channel, and you’re done!

How to Elevate Your Brand Marketing Strategy Using WhatsApp Channel

With WhatsApp Channels being a fresh addition to the marketing world, brands are diving into experimentation to enhance their marketing strategies.

Let's explore some areas marketers can focus on:

Engage Audenice by sharing content, Updates, and Links 

Brands are utilizing channels to share various content, updates, and links, engaging effectively with their audience. These links and content may redirect users to their official websites or other platforms, ensuring seamless interaction and connection with their brand.


Helps to Grow the Brand Users Community

Brands, by broadcasting a diverse range of content such as videos, polls, and links, can effectively nurture their community. Users become genuinely excited to discover the latest updates in the most convenient space of their choice.

Get to know Instant Feedback 

Imagine your brand has a WhatsApp Channel with a million users eagerly anticipating updates about your product's coolest new feature. Now, users can engage with content using a variety of emojis. This feature not only allows users to express their reactions swiftly but also provides you with a clearer picture of their sentiments

Helps to Increase Content Reach 

WhatsApp Channels play a pivotal role in increasing the reach of your content. Whether it's the latest blog posts, updates on your website, or new releases on YouTube, these can be instantly shared with a vast audience. Users receive these updates directly and can click on the provided links to access and consume the content. This instant sharing mechanism not only broadens the content's reach but also ensures that it's promptly delivered to the interested audience, thereby enhancing visibility and engagement

Easy Social Share 

The beauty of WhatsApp Channels lies in the effortless sharing of broadcasted content. Users can easily share the content within and outside WhatsApp, amplifying its reach organically. When content is shared on WhatsApp, the respective channel link is also included, encouraging more users to follow your brand channels. Educational content, especially among enthusiasts, has a higher likelihood of being shared, creating a ripple effect of knowledge dissemination within the community. See the example of Groww India below, 


What Are the Limitations

  • Limited Interaction: Users can only interact with broadcasted content using emojis; comments are not possible. Engagement options are restricted due to the one-way communication nature of WhatsApp Channels.
  • Lack of Personalization: WhatsApp Channels lack personalization options, impacting customer interactions and engagement. Tailoring content to individual preferences becomes challenging within this framework.
  • Limited Visibility: Broadcasted updates automatically disappear after 30 days, limiting their visibility. This time constraint reduces the opportunity for prolonged engagement with the content.
  • Restricted Automation and Integration: WhatsApp Channels offer limited automation and integration options, constraining the seamless flow of information and interactions with other platforms or systems.
  • Limited Tracking and Analysis: Tracking and analysis options are significantly limited, hindering in-depth insights into user behavior and content performance. This lack of data can impede strategic decision-making and content optimization efforts.


Incorporating WhatsApp Channels into your brand marketing strategy offers a dynamic opportunity to connect with your audience and extend your online presence. Sharing a diverse range of content, updates, and links through these channels allows for a seamless connection with users, effortlessly directing them to your official platforms.

However, it's essential to acknowledge the limitations. Interactions are limited to emojis, and personalization options are constrained, making tailored customer engagement more challenging. Moreover, the ephemeral nature of updates, disappearing after 30 days, limits sustained visibility. Additionally, automation and integration constraints can impede the smooth flow of data across platforms.

To overcome these challenges and enhance your marketing approach, integrating WhatsApp Channels with other robust tools and methods is key. This holistic strategy ensures maximum engagement while mitigating the limitations, creating a well-rounded and effective marketing plan.


  • How can I Access WhatsApp Channels?
    You can access WhatsApp Channels by clicking on the 'Updates' tab in your WhatsApp.
  • Is WhatsApp Channels Free?
    Yes, right now WhatsApp Channels is free for everyone.
  • Can I Monetize My WhatsApp Channel or Charge Followers for Access to Content?
    WhatsApp Channels are primarily designed for communication and content sharing. Monetization features are not built directly into the platform.
  • Can WhatsApp Channel Have Multiple Admins?
    No, each channel can have only one admin. The one who is creating the channel can only be the admin.

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